Dolphin 1Card sky
Home cardbottom
Dolphin Dollars

Frequently Asked Questions (FAQs)

Have another question?  Email it to mycard@judolphin1card.com

1.  What is the Dolphin 1Card?

2.  How do I get my Dolphin 1Card?

3.  What if I lose my Dolphin 1Card?

4.  How do Dolphin Dollars work?

5.  What is my Dolphin Dollars Number?

6.  What is my Student ID number?

7.  What's the difference between my Meal Plan and Dolphin Dollars?

8.  When is value added to Dolphin Dollars available?

9.  How do I make a purchase with Dolphin Dollars?

10. Where can I use Dolphin Dollars?

11. How do I recommend additional accepting locations for Dolphin Dollars?

12. Is the Dolphin Dollars Account Management a secure site?

13. What are the Dolphin Dollars Terms and Conditions and how can I review them?

14. What if I forget my user name or password?

15. What is the Dolphin Dollars refund process?

16. What happens if I swipe my card at a self-service location and the machine does not work?

17. What is the difference between Dolphin Dollars and Campus Cash?

18. Can I check my balance from my phone or mobile device?

 


What is the Dolphin 1Card?

 

The Dolphin 1Card is the official identification card of Jacksonville University.  It is issued to all members of the University Community and is required for identification and access to essential campus services.  It also offers a convenient account for making purchases on and off campus.  All students, faculty, and staff at Jacksonville University are currently eligible to receive a Dolphin 1Card.

 
Back to Top

 


How do I get my Dolphin 1Card?

 

New freshmen will have their ID card pictures taken on 8/18 and will receive their card on 8/19. Existing residential students will receive a new card with their room key.  Commuter students can pick up their new cards at Campus security. 

 

Back to Top 

 


What if I lose my Dolphin 1Card?

Immediately report a lost or stolen card to the Dolphin 1 Card Service Center at 1-866-552-4240 or visit the Campus Security Office.  You are responsible for all transactions that may occur before the card is officially reported.  A $10 fee will be charged to replace your card. 

Back to Top 


How do Dolphin Dollars work?

 

Dolphin Dollars is a cashless, prepaid spending account on your Dolphin 1Card that is accepted on and off the Jacksonville University campus.  You must add value to your account before using Dolphin Dollars to make purchases.  You must have sufficient value available in your Dolphin Dollars account to pay for each transaction. Each time you use your Dolphin Dollars account, the amount of the transaction will be deducted from your account. You may not spend more value than you have.  Unused balances in Dolphin Dollars roll over semester to semester and year to year.

 

Back to Top

 


What is my Dolphin Dollars Number?

 

Your 16-digit Dolphin Dollars number is located on the front of your Dolphin 1Card, just below your 7 digit ID number, and uniquely identifies your prepaid spending account.

 

Back to Top

 


What is my Student ID number?

 

Your 7 digit Student ID number is located on the front of your Dolphin 1Card, just below your name.  It is not your social security number.

 

Back to Top

 


What's the difference between my Meal Plan and Dolphin Dollars?   

 

Both accounts are accessed by your Dolphin 1Card.  All students are eligible to participate in a meal plan. Meal plans are only accepted as a form of payment at campus dining locations.  Click here to learn more.   Dolphin Dollars is a prepaid spending account that is accepted at all campus dining locations plus many other locations on and off campus.  It is designed to eliminate the need to carry cash.  You or your parents must add value to Dolphin Dollars before using them for purchases.  Value in Dolphin Dollars roll over from semester to semester and from year to year.   To learn more about how to use the prepaid accounts on your Dolphin 1Card, click here.

 

Back to Top 

 


When is value added to Dolphin Dollars available?

 

Funds transferred by debit/credit card and are available instantly.  Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Dolphin Dollars account and a Returned Payment/Check fee will be assessed.  If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

 

Back to Top 

 


How do I make a purchase with Dolphin Dollars?

 

At retail locations, Dolphin Dollars works much like a debit or credit card.  Just present your Dolphin 1Card for payment to the attendant at the register.  Your card will be swiped in a terminal and the transaction authorized.  You will need to sign a printed receipt of the approved transaction.  At self-service locations, simply insert your card in the terminal.

 

Back to Top  

 


Where can I use Dolphin Dollars?

 

Dolphin Dollars can be used at many campus locations and at off campus businesses.  These can be identified by the “Welcomed” sticker featuring the Dolphin Dollars logo.  Click here for a complete list of accepting locations.

 

Back to Top 

 


How do I recommend additional accepting locations for Dolphin Dollars?

 

Cardholder suggestions are welcome and encouraged.  Recommendations can be sent via e-mail to our  recruitment department.  Please include the name of the location and why you would like to see them join the program.

 

Back to Top  

 


Is the Dolphin Dollars Account Management a secure site?

 

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

 

Back to Top

 


What are the Dolphin Dollars Terms and Conditions and how can I review them?

 

The Terms and Conditions outline program policies and terms of use for the Dolphin Dollars account.  They are available for review via a link in the footer of every page on this site.

 

Back to Top

 


What if I forget my user name or password?

 

Go to Dolphin Dollars Cardholder Account Center.  Under the Login button, click [Forgot your username or password?] and follow the instructions.

 

Back to Top 

 


What is the Dolphin Dollars refund process?

 

You may receive a refund of your Dolphin Dollars Account balance when you graduate, withdraw or leave Jacksonville University.  Proof of withdrawal or dismissal is required.  Refund requests must be submitted to the University's card program service provider in writing to:

 

Campus Card Service Center

PO Box 1305

Doylestown, PA 18901-0117

 

or by emailing mycard@judolphin1card.com

 

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

 

Back to Top

 


What happens if I swipe my card at a self-service location and the machine does not work?

 

If the self-service machine does not work properly, you will not be charged for the transaction.  If for any reason you are charged, please email us a refund request.  Please include the location, date & time of the transaction(s) in question.

Back to Top
 



What is the difference between Dolphin Dollars and Campus Cash?

Campus Cash broadens the acceptance of Dolphin Dollars off campus.  It enables you to use Dolphin Dollars to make purchases at businesses around JU, Town Center, and the greater Jacksonville area.  So, in addition to being able to use Dolphin Dollars on and around the JU campus, you can use it to make purchases at any business that displays the Campus Cash Welcomed sticker in the Jacksonville area.   To see a complete list of locations, click here

Back to Top



Can I check my balance from my phone or mobile device?

Yes, when you access the account center from your cell phone or mobile device, you will automatically be redirected to our mobile friendly site. You will have the option of checking your balances, viewing recent transactions, adding value, or adding payment methods.

Back to Top

Add Value
My Account
Accepting Locations
For Parents
For Merchants
FAQs
Customer Service
Jacksonville University
JU

Dolphin Dollars Terms & Conditions